Support Center
Support Options
Please choose one of the following options:
Self-help Support Center – Online knowledgebase – find answers to common questions
Remote Desktop Session – Start a remote desktop session with a support representative
Product Support Definitions
Product Support is available M-F 9AM to 6PM EST.
Before calling for support, please make sure you have read through the help guide. Most questions can be answered quickly if the user is familiar with our product.
During a product support session, we may refer you to a section in the help guide that answers your question.
How customers are assisted
Because of our call volume, we may need to call you back. If we are unavailable to take your call, please leave a message and we will return your call promptly. Please understand, support is given on a first come, first served basis.
We take pride in providing the best service we can to each customer. We provide one solution per call. If you need more than one question answered, please use email or call back at a later time.
What Product Support covers:
- Basic setup/installation/operation questions
- Error Messages (Please have all error messages written down when you call)
- Features that may not operate as shown in the user manual
The following would be covered by additional training and consulting services and not by Product Support:
- Any training or advanced instruction
- Microsoft Windows assistance or troubleshooting
- Computer network setup or troubleshooting
- Program usage that is covered in the help guide
- Query Builder/Report Writing
- Hardware implementation where item was not purchased through us
- Any third party hardware/software configuration
- General computer issues
Club Management Point of Sale Scheduling Reporting and Statistics