Please choose one of the following options:
Self-help Support Center – Online knowledgebase – find answers to common questions
Remote Desktop Session – Start a remote desktop session with a support representative
Product Support is available M-F 9AM to 6PM EST.
Before calling for support, please make sure you have read through the help guide. Most questions can be answered quickly if the user is familiar with our product.
During a product support session, we may refer you to a section in the help guide that answers your question.
How customers are assisted
Because of our call volume, we may need to call you back. If we are unavailable to take your call, please leave a message and we will return your call promptly. Please understand, support is given on a first come, first served basis.
We take pride in providing the best service we can to each customer. We provide one solution per call. If you need more than one question answered, please use email or call back at a later time.
What Product Support covers:
The following would be covered by additional training and consulting services and not by Product Support: