Support Eligibility Guidelines
As of February 15th 2003, all requests for support will
be evaluated without prejudice under the Support Eligibility Guidelines as
defined below. No support will be offered to anyone that is not eligible. These
guidelines are strictly govern by the Terms of Use Agreement and the
Software EULA.
Unlicensed Users
Defined as anyone who has NOT purchased a commercial license to use the current
version of the Software
- Will be entitled to limited telephone
and online
support for the duration of the set evaluation period. This will be limited to
a reasonable amount of presales questions and general help.
Licensed Users
Defined as anyone who HAS purchased a commercial license to use the current
version of the Software
Will be entitled to 90 days of no charge telephone and online support starting
the day the License is delivered.
Will be entitled to 90 days
of equivalent version updates
using the FirmPOS Active Update Service starting the day the License is delivered.
Product updates will be
govern by section 1.5 in the EULA.
Users are required to maintain a valid
Response
Agreement for as long as you
use the License.
Support starts the day the license is delivered
and will not be prorated for any reason.