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What type of
payments do you accept? |
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We accept
Visa, MasterCard, personal checks,
certified checks and money orders. Our
recommendation is that you send non credit card
payments via FedEx or UPS and track delivery. |
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Do you offer a
Money Back Guarantee? |
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No. A typical
money back guarantee requires that you obligate
yourself before you decide whether a product meets
your needs. Think about it... why would you
purchase something you were not 100% sure you
wanted? Not to mention the hassle some companies
put you through to actually get the refund.
We offer
something better. Our 30 day no obligation
evaluation allows you to decide whether FirmPOS is
the right fit without purchasing
anything.
During
your evaluation, we can help you every step
of the way. We offer telephone support with a
callback service (we will call you back :-)
Our Remote Desktop support allows us to even share
control of your Windows Desktop and visually
assist you!
Call us today
and find out how to get started! |
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What type of
technical support do you offer? |
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We are
pleased to offer telephone, online and remote
desktop support. |
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Can you call
me? I have questions |
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Absolutely.
If you are in the United States or Canada, we can call you
and answer any questions you have about the
product. Simply call or send us an email with your
call back number. |
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Does FirmPOS run on Windows
Vista? |
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Yes. FirmPOS
looks great on 32bit Windows Vista. We
"officially" recommend that you run FirmPOS on
Windows XP Professional until the first Vista
service pack. |
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Does FirmPOS run on Windows XP? |
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Absolutely.
FirmPOS was designed to run best on Windows XP. |
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Does FirmPOS
run on Windows 95/98? |
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No. Windows
95/98 are no longer supported. We have a
powerful feature set that was built to take
advantage of Windows XP. |
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Can I try
FirmPOS before I buy it? |
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Certainly! We offer
a free evaluation of FirmPOS. It can be
downloaded from this
website or shipped to you at no charge.
We care
about your experience with our product so please
let us know what we can do to assist you during
your evaluation.
Once you
purchase a license, the evaluation will run as a
retail version. |
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Will you ship
outside the USA? |
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Yes. Please
contact us for more information. |
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How can I get
in touch with you? |
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Our contact
information can be viewed here:
Contact Us |
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Do you offer a
printed manual? |
Yes. We
include a 200+ page manual with all retail
orders. We also include it in PDF format
on the CD. It can also be downloaded
from our website.
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What kind of
hardware do I need to run FirmPOS? |
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FirmPOS was
designed to use a standard computer and printer.
Nothing fancy is required. Please take a look at
our Product Requirements page for up to date
recommendations.
Check out our
Product Requirements page |
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Can I use a
barcode scanner? |
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Yes. FirmPOS
was designed to work great with or without a
barcode scanner. FirmPOS should work with any
keyboard wedge type but we recommend one model,
the
Metrologic Voyager. This is because it works
right out of the box. No programming is necessary.
Are you
new to barcode scanners?
We all were at one point. You'll be an expert
after you read the simple "crash course" :-)
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Can I use a
receipt printer and cash drawer? |
Absolutely.
FirmPOS will work using most any cash drawer
that will interface using the Star TSP600/TSP300
receipt printer (Parallel Interface only)
We recommend
and use the APG Series cash drawer
interfaced with the Star TSP600/TSP300. These work
excellent with FirmPOS, are reasonably priced and
very durable.
Please check out
our Hardware Assistant
as it will help you get everything you need.
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Does FirmPOS
process credit cards? |
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Yes. FirmPOS
offers real time credit card processing support.
It uses the "X-Charge" payment server which we
include with FirmPOS. (a $500 value) There is no
other software to buy.
We have
teamed up with
Cam Commerce
Solutions TM
to offer you competitive rate, credit card
processing right from FirmPOS. Using our system,
you can quickly and easily process real time and
batch transactions!
We believe in the X-Charge product. It is the best
application we have used for payment processing.
Contact
Craig Raney for more information about getting
signed up with X-Charge!
Craig
Raney
(800) 637-8268 Ext. 112
Mention you are a FirmPOS
customer when you call.
Call us today for
more information
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